Contact the Desk
How to reach the broker directly, how to send a correction, how to complain about this site, and what to expect when you write to us.
Account types of our partnerBroker Support
A reader wrote to us last month asking why a withdrawal request she had made through the broker's own client area was still showing as pending. She had sent the question to this site, not to the broker, and we could not help her with it. That is the ordinary situation: this site is an editorial resource that reviews the broker, it is not the broker itself, it does not hold client funds, it does not open accounts, and it does not process deposits or withdrawals.
If your question is about an account, a verification document, a funding method, a trading platform, an order, a fee you have been charged, or a withdrawal, the only place that can answer it is the broker's own support. Use the contact routes published on the broker's official website, such as its live chat, its ticket system inside the client area, or the contact details listed there. We do not pass messages to the broker on your behalf, and we cannot escalate a case, check an account status, or confirm what a support agent has told you.
We describe the broker's support channels in our review pages because readers ask about them, but the description is editorial. It is not a referral, and we receive no instruction from the broker about how a case should be handled.
Factual Corrections
Suppose you spot that a review page states a minimum deposit figure that no longer matches the broker's published schedule, or that a regulation section names a different entity than the one shown in the broker's legal documents. That is exactly the kind of message we want. Send it through the contact form on this site and mark it clearly as a correction request.
Please include the page address, the sentence you believe is wrong, what you believe the correct position is, and a link or a screenshot from the broker's own published material that supports your point. We check corrections against primary sources rather than against other review sites. If the source you send is the broker's own page or document, that helps. If the claim comes from a forum post alone, we will usually need something firmer before we change a line.
We do not publish corrections silently. Where a substantive factual error is confirmed, we amend the text and, where the change matters to a reader's decision, we note that the page was updated. We do not remove accurate material because a reader disagrees with the tone of a review, and we do not accept requests to change an assessment of a product's features simply because the broker would prefer different wording.
Complaints About This Site
A complaint about this site is different from a complaint about the broker. If you believe a page is misleading, that a comparison is unfair, that a disclosure is missing, or that we have published something we should not have, write to the desk through the contact form on this site and describe the problem in your own words.
Set out the page, the passage, and the harm you say it causes. If you are writing on behalf of a company, say so and explain your connection to the matter. We read every complaint and reply to the ones that identify a specific page and a specific issue. Where we agree that we got something wrong, we correct it and say so. Where we do not agree, we explain our reasoning.
This site is not regulated, not licensed, and not endorsed by any authority, and we do not operate a formal dispute-resolution scheme. We cannot adjudicate a complaint you have against the broker, and we cannot order any firm to pay you. What we can do is review our own editorial output and correct it where it is wrong.
Languages and Response Times
The desk reads and replies in English and in Urdu. Correspondence in either language reaches the same people. We do not translate reader messages into a third language, and we do not guarantee a reply in any language other than these two.
We aim to acknowledge a correction request or a complaint about the site within a few working days. A correction that requires checking a primary source can take longer, and we will tell you if that is the case. General questions about the broker that should go to the broker's own support will receive a short reply pointing you there, and no further handling.
Response times are targets, not commitments, and they depend on volume. If you have not heard back within a reasonable period, resend your message through the contact form and include the date of your first note so that we can trace it. Please do not send account details, identity documents, or payment information to this site. We do not need them, we do not hold client accounts, and we cannot act on them.
